# General terms and conditions > These general terms and conditions are the terms of service for everything delivered under the Hasty brand, including Hasty Workspace. The contracting party is Norrhavet Group AB. These terms apply only between businesses. Version HASTY-B2B-2026-09-22-V4. The Swedish version is the governing version; other language versions are translations. Human view: https://hasty.se/en/juridik/allmanna-villkor Agent view: https://hasty.se/en/juridik/allmanna-villkor.md Languages: sv=https://hasty.se/juridik/allmanna-villkor | en=https://hasty.se/en/juridik/allmanna-villkor | no=https://hasty.se/no/juridik/allmanna-villkor | da=https://hasty.se/da/juridik/allmanna-villkor | fi=https://hasty.se/fi/juridik/allmanna-villkor Uppdaterad: 2026-09-22 ## 1. Parties, application and scope The Supplier is Norrhavet Group AB, org. no. 559258-3792, registered in Stockholm. Hasty is a brand owned and operated by Norrhavet Group AB. References to Hasty refer to Norrhavet Group AB as the contracting party. The Customer is the legal entity named in the Order. These terms apply to all services, deliverables, licences and access to Hasty Workspace that the Supplier provides to the Customer, unless otherwise expressly agreed in writing. The agreement is entered into exclusively between businesses. Consumer protection rules do not apply. The Customer warrants that the person accepting the Order is authorised to bind the Customer and that the order is placed within the Customer's business activity. ## 2. Definitions - Business Day: any weekday other than a public holiday, Monday to Friday in Sweden, 09:00–17:00 CET/CEST. - The Agreement: the Order, these terms and any accompanying schedules. - Background Material: methods, templates, components, code, frameworks, prompts, models and other material owned or developed by the Supplier before or alongside the assignment. - Credit: the Supplier's unit of account for time worked and tool consumption under clause 7. - External Cost: cost of third-party services, licences, media, fonts, plugins, API calls, model usage, hosting, operations and similar items arising in the assignment. - Hasty Workspace: the Supplier's web-based platform for briefs, queuing, time reporting, credits and deliverables. - Customer Material: information, data, text, images, trademarks and materials provided by the Customer. - Order: a signed or written accepted quotation, order confirmation, contract schedule or order placed in Hasty Workspace. - Final Deliverable: the finished material expressly designated as the final deliverable in the Order. - Plan: Subscription, Credit Package, On-demand (ongoing) or Fixed Project. ## 3. Formation and order of precedence An agreement is formed when the Customer accepts an Order in writing or when the Supplier begins work at the Customer's request. Information on the website, price indications, calculators, capacity estimates, examples and verbal statements are illustrations and do not constitute an offer or a guarantee. The Customer's purchasing terms, standard agreements or portal terms do not apply, even if the Supplier has been made aware of them or registered in the Customer's system, unless expressly approved in writing by an authorised signatory of the Supplier. In the event of conflict, the following order applies: (1) specifically negotiated and signed deviations in the Order, (2) the master agreement, (3) the Order or order confirmation, (4) service schedule, (5) data processing agreement (data protection matters only), (6) service level agreement (service level matters only), (7) these general terms and conditions, (8) price list. Provisions that specifically concern Subscription, Credit Package, On-demand or Fixed Project apply only to the arrangement agreed in the Order. The fact that the Supplier offers other arrangements does not make their prices, validity periods or termination rules applicable to the Customer's order. Changing arrangement requires an express agreement between the parties. ## 4. Scope and performance of the services The Supplier shall perform the services in a professional manner and with the care expected of a professional operator in the industry. The undertaking is an obligation of means, not an obligation of result, unless the Order expressly states otherwise. Timeframes, queue positions, capacity and delivery pace are planning targets that assume complete input material, available capacity and the Customer's cooperation. The Supplier makes no commitment to deliver within a specific timeframe unless expressly agreed as a service level in the Order. The Supplier determines staffing, working methods and tools and may engage subcontractors and freelancers. The Supplier is responsible for such parties as for its own work, and such liability is always subject to the limitations of liability in clause 20. ## 5. Customer cooperation and consequences of delay The Customer shall, in a timely manner, provide a complete brief, correct Customer Material, necessary access, a contact person with decision-making authority, and approvals, normally within two Business Days of a request. If the Customer delays, the timetable shall be extended at least correspondingly, and the Supplier shall not be liable for the consequences. The Supplier may reallocate capacity to other assignments. If the Customer is inactive for more than twenty Business Days, the Supplier may close the stage, invoice for work performed, and charge a reasonable restart fee to resume work. Recurring fees, subscription fees and minimum commitments continue to accrue regardless of the Customer's delay and regardless of whether the Customer uses allocated capacity. ## 6. Brief, changes, revisions and defects Work is carried out against an approved brief. A change to the concept, objective, format, scope or target audience is a change request and is treated as new work, which is deducted from credits or charged in accordance with the Plan. A revision means reasonable adjustments within the same brief without changing the underlying idea, scope or objective. Time spent on revisions is deducted from credits or charged in accordance with the Plan. The number of revisions is not unlimited in the sense that it may include new work. The Customer shall review each deliverable and give written notice of any defect within five Business Days. A deliverable is deemed accepted if the Customer does not raise a complaint within this period, proceeds with the next brief, publishes, or otherwise puts the deliverable to commercial use. For defects reported in time, remedy within a reasonable time is the Supplier's sole and the Customer's exclusive remedy. A price reduction may be considered only if a remedy proves impossible. There is no right of termination or refund for work performed in accordance with the agreement, and dissatisfaction with subjective taste, creative direction or market outcome does not constitute a defect. Complaints and termination are handled separately. A complaint does not in itself end the agreement or remove any payment obligations, and undisputed amounts shall be paid in accordance with the agreement. If the Customer asserts a right to immediate termination due to breach, the Customer shall state the alleged defect and follow the provisions of the agreement on remedy and termination for cause. ## 7. Credits, estimates and capacity A subscription is an ongoing commitment to capacity and services in accordance with the Order. Credits are used to account for use within the subscription. Stating a total number of credits covering several periods does not make the subscription a separate credit package or a one-off order. Whether available credits are consumed or left unused does not affect the contract term, the notice period or the agreed subscription fee. If the Customer is allowed to use credits in advance from a later period, this does not mean that the agreement or the payment obligation for that later period ends once those credits have been consumed. One credit corresponds to one base working hour at a complexity factor of 1.0. More complex work is deducted at a factor of 1.25 or 1.5 in accordance with the service schedule. Time is rounded up to the nearest fifteen minutes commenced. The Supplier's logs in Hasty Workspace serve as the basis for deduction. Estimates are approximations, not caps. If the work requires more time, the Supplier will inform the Customer and continue upon the Customer's approval, or pause the work. Unused credits in a subscription may be carried over to the following month up to a maximum of one month's allocation, unless otherwise stated in the Order. Credits expire when the agreement ends and are not refunded. Credit Packages do not provide any reserved capacity or guaranteed lead time. The Supplier may deduct time for project management, brief review, status meetings, quality assurance, research, file management and handover. ## 8. AI tools, credit-driven tools and third-party licences Costs for AI tools, credit-driven tools, API calls, model usage, computing capacity and third-party licences arising in the assignment are always borne by the Customer. How the cost is charged depends on the Plan: - Subscription: consumption is deducted directly against time and credits in Hasty Workspace. The Customer is not billed separately for consumption — instead it reduces the time available during the month. - Credit Package: the same principle as for a subscription applies. Consumption is deducted against the package's credits without separate billing. - On-demand (ongoing): all such costs are billed as an External Cost and added to the invoice, with the administration mark-up stated in the Order or price list. - Fixed Project: such costs are included only if expressly specified in the Order; otherwise they are billed as an External Cost. ## 8.1 Additional protection regarding tool and licence costs - The Customer may always choose to instead receive consumption or licence costs as a separate External Cost line on the invoice. The choice is stated in the Order and applies going forward. - The cost shall never ultimately be borne by the Supplier. If credits or balance are lacking, if payment is not made, or if a provider increases its prices, the Supplier may pause the affected work or bill the cost separately by invoice. - The Supplier's logs of time, consumption, calls and credits serve as the basis for billing. Any objection must be raised in writing within seven days of the basis being provided, failing which the basis is deemed approved. - The Supplier may set cost caps, call limits and safety stops, and pause automations, integrations or workflows that cause unexpected cost spikes, without this constituting a breach of contract. - Third-party price changes may be passed on from the date they take effect for the Supplier, even during a committed term and without prior notice. - Licences entered into in the Customer's name belong to the Customer. After handover, the Customer is responsible for renewal, payment and compliance with third-party terms. The Supplier is not liable for interruptions, price increases, feature changes or discontinuation by a third-party provider. - The Customer shall indemnify the Supplier for costs arising from the Customer's own use of tools, accounts, integrations or automations made available by the Supplier. ## 9. Price, invoicing and external costs Prices are stated exclusive of value added tax and other taxes and charges. Subscriptions and Credit Packages are invoiced in advance. On-demand is invoiced on an ongoing basis based on actual time spent. Fixed Projects are invoiced according to the milestones in the Order. Payment terms are twenty days net unless otherwise agreed. In the event of late payment, interest on overdue amounts accrues under the Swedish Interest Act (räntelagen) together with statutory late payment compensation of SEK 450. Any reminder and collection fees are charged at the amounts prescribed by law. The Customer may not withhold or set off payment against counterclaims that have not been agreed in writing by the Supplier or established by a final court judgment. A dispute over part of an invoice does not relieve the Customer of the obligation to pay the undisputed part. External Costs — media, licences, fonts, image libraries, plugins, API calls, model usage, hosting, operations, travel and similar — are borne by the Customer and handled in accordance with clause 8. The Supplier only advances External Costs at its own discretion. The Supplier may adjust prices once every twelve months with thirty days' written notice, and may in addition, at any time, pass on increased third-party costs in accordance with clause 8.1. The Supplier may conduct customary credit checks and require advance payment, security or instalment payment in the event of insufficient creditworthiness or a payment default record. ## 10. Term, termination, pausing and scaling The term of the agreement is set out in the Order. Unless otherwise stated, a subscription runs until further notice with three months' mutual notice of termination, calculated from the end of the calendar month in which notice was received by the other party. Notice of termination shall be given in writing. The Customer may pause a subscription no more than once every twelve months and for no more than one full calendar month. A pause requires the Supplier's written approval and must be requested no later than thirty days before the pause begins. No credits are accrued during a pause, and allocated capacity is not guaranteed after resumption. A pause extends the term of the agreement and does not interrupt the notice period. An upgrade may take place at any time and takes effect immediately. A downgrade takes effect from the next contract period and at the earliest after expiry of the notice period. The notice period is invoiced regardless of whether the Customer uses the capacity, and unused credits are not refunded. Credit Packages are valid for the period stated in the Order and expire thereafter without refund. Invoicing period, credit period and contract term are separate concepts. Monthly, quarterly or other consolidated invoicing only states how fees are invoiced and does not mean that the agreement ends at the close of the invoicing period. Information on how long credits are expected to last, or how long a piece of work is estimated to take, does not constitute agreement on an end date. A subscription terminates automatically only where the Order expressly states so. A termination notice must clearly state that the Customer wishes to end the agreement or an identified service. A complaint, expressed dissatisfaction, reduced use, absence of orders or a statement that the Customer has no further tasks does not in itself constitute termination. A notice that clearly amounts to termination shall, however, be treated as termination regardless of the heading or label the Customer uses. Notice of termination may be given during the term and takes effect at the earliest point following the agreed commitment period and notice period. The Customer's wish for an earlier end date does not change that point without the Supplier's express approval. The notice period is three calendar months counted from the end of the calendar month in which the notice was received; a notice received on 11 March therefore means the agreement ends on 30 June. This rule applies regardless of invoicing interval and current credit balance, unless otherwise expressly agreed in the Order. ## 11. Early termination, suspension and misuse Either party may terminate the agreement with immediate effect in the event of the other party's material breach that is not remedied within thirty days of written notice, or in the event of the other party's insolvency, bankruptcy, company reorganisation or suspension of payments. The Supplier may, without liability, suspend delivery, access to Hasty Workspace and ongoing work if payment is more than ten days overdue, if the Customer exceeds agreed consumption without cover, in the event of a suspected security incident, in the event of unlawful or harmful use, or in the event of conduct towards the Supplier's staff that violates the Supplier's code of conduct. In the event of termination due to the Customer's breach of contract, all outstanding fees, including remaining minimum commitments during the committed term or notice period, shall fall due for payment immediately. Fees already paid shall not be refunded. The Customer may not, during the term of the agreement and for twelve months thereafter, directly hire or engage employees, freelancers or subcontractors introduced or used by the Supplier in the assignment, without the Supplier's written consent. In the event of a breach, a reasonable amount corresponding to six months' agreed fees or SEK 250,000, whichever is lower, shall be payable. ## 12. Intellectual property rights The Supplier retains all rights to Background Material, methods, templates, components, working materials, sketches, concepts that were not selected, and Hasty Workspace. Once full payment has been made for the relevant deliverable, the Customer receives a non-exclusive, worldwide, perpetual and transferable licence to use, modify and publish the Final Deliverable in its business. Assignment of copyright takes place only where the Order expressly identifies the Final Deliverable being assigned, and never in respect of Background Material or third-party material. Prior to full payment, the Customer has no right to use the material. Use before payment constitutes infringement and entitles the Supplier to reasonable compensation. The Supplier may display work performed in its portfolio, case studies and marketing, and name the Customer as a reference, unless the Customer objects in writing. The Customer may not remove or hide third-party attribution required under a licence. The Customer warrants that Customer Material does not infringe the rights of any third party and is responsible for ensuring that the necessary rights and consents are in place. ## 13. Third-party material, open source and AI-generated content Material from third parties is subject to its respective licence, and the Customer is responsible for compliance after handover. Extended use, additional channels, longer licence periods or new markets may require a new licence and entail an additional cost. The Supplier uses AI tools as part of production. AI-generated content may lack copyright protection, and the Supplier gives no warranty that such content is unique, exclusive or capable of protection. All AI-assisted work is reviewed by a human prior to delivery. The Customer is responsible for final fact-checking, legal and regulatory assessment and for decisions on the publication and use of deliverables. This responsibility expressly covers marketing claims, comparisons, price information, environmental and sustainability claims, personal data, accessibility, industry rules and regulatory requirements. The Supplier does not provide legal, medical, financial or regulatory advice. The Supplier acts as provider and/or user of AI systems within the meaning of applicable regulation, as the case may be, and is not liable for the Customer's own subsequent use. ## 14. Hasty Workspace Access to Hasty Workspace is granted as a licence during the term of the agreement and does not constitute a sale of software. The number of users, roles and features are set out in the Order. Login credentials are personal, and the Customer is responsible for the conduct of its users. The Supplier measures usage, time, credits and consumption in the platform. These metrics are binding between the parties. The Supplier may impose reasonable usage and cost limits and take action if they are exceeded. The Supplier strives for high availability but does not guarantee any specific uptime other than where a service level agreement has been expressly entered into. Planned maintenance will be notified where reasonably possible. Upon termination of the agreement, the Customer may export its material for thirty days. Thereafter the Supplier may delete Customer Data, except to the extent it must be retained by law. Restoration of deleted data after this period is billed on a time-and-materials basis. ## 15. Web, hosting, operations and security Development, hosting, maintenance and security work are separate services included only where the Order so states. In the absence of a maintenance agreement, the Customer is itself responsible for updates, backups, monitoring and security after handover. The Supplier is not liable for breaches, data loss, operational disruptions or consequences arising after handover, from the Customer's own changes, from third-party updates, or from deficiencies in platforms chosen by the Customer. The Supplier may take immediate protective measures, including suspension, in the event of a security threat or ongoing attack. ## 16. Confidentiality and trade secrets The parties shall keep confidential information secret and not use it for any purpose other than performance of the agreement. This obligation applies during the term of the agreement and for five years thereafter, and without time limit for trade secrets under applicable law. Exceptions apply to information that is publicly known, received from a third party without a duty of confidentiality, developed independently, or must be disclosed under law or a decision of a public authority. The Supplier may share information with subcontractors under equivalent confidentiality obligations. ## 17. Personal data Each party is independently responsible as data controller for its own processing of contact and business data. Where the Supplier processes personal data on the Customer's behalf, a data processing agreement shall be entered into governing such processing, which takes precedence over these terms on data protection matters. The Supplier may engage sub-processors and shall give advance notice of changes. A personal data breach shall be reported to the Customer without undue delay after the Supplier becomes aware of it. The Customer is responsible for the lawful basis, information to data subjects, and for the Customer Material provided to the Supplier, and shall not provide sensitive personal data without a written agreement. ## 18. Warranties and results The Supplier warrants that the services are performed in a professional manner by competent personnel. Otherwise, no warranties are given, whether express or implied. The Supplier does not warrant search engine rankings, visibility in AI-generated responses, traffic, reach, leads, conversion, sales or any other business outcome. Such outcomes are affected by factors outside the Supplier's control, including third-party algorithms, market conditions and the Customer's own actions. Information in marketing materials, calculators and examples are illustrations and do not constitute warranties or contractual terms. ## 19. Third-party claims and indemnity The Customer shall indemnify the Supplier against all claims, damages, costs and reasonable legal fees arising from Customer Material, from the Customer's instructions, from the Customer's use of a deliverable beyond the licence granted, from the Customer's breach of third-party terms, or from the Customer's own business. The indemnity also covers claims connected to the Customer's approval, publication or use of the Final Deliverable, to the Customer's marketing claims, to regulatory requirements applicable to the Customer's business, and to infringements of third-party rights arising from Customer Material or the Customer's instructions. The Customer shall without delay notify the Supplier in writing of any actual or anticipated third-party claim. The Customer may not admit liability, enter into a settlement or take any other action that may affect the rights of the Supplier or its insurers without the Supplier's written approval. The Supplier shall indemnify the Customer against claims that the Final Deliverable, in the form delivered, infringes a third party's Swedish intellectual property right, provided that the Customer promptly notifies the Supplier in writing, transfers the conduct of the proceedings to the Supplier, and does not make any admission. This undertaking does not apply to AI-generated content, third-party material, Customer Material, changes made by someone other than the Supplier, or use in breach of the agreement, and is limited to the amounts set out in clause 20. The Supplier may, at its own discretion, remedy the infringement, obtain the right to continued use, or replace the material. This is the Customer's sole remedy for infringement. ## 20. Limitation of liability The Supplier's total liability under the agreement is limited to fifty percent of the fees actually paid by the Customer for the relevant service during the six months immediately preceding the event giving rise to liability, but in any event no more than SEK 250,000 in total over the entire term of the agreement. The Supplier is not liable for indirect damage, including loss of profit, lost revenue, lost savings, lost traffic or visibility, loss of production, loss of goodwill, data loss, third-party costs, or claims from the Customer's customers. Claims must be made in writing within three months of the damage being discovered or should have been discovered, and no later than twelve months from delivery, failing which the right to claim is forfeited. The limitations cover all grounds of liability, including breach of confidentiality under clause 16. The limitations do not apply in the event of intent, or to the extent liability may not be limited under mandatory law. ## 20.1 Geographical limitation The Supplier's services are performed for the Customer's use within the Nordic region. The Supplier is not liable for claims, damages or costs arising from use, publication, distribution or legal proceedings relating to the Final Deliverable outside the Nordic region, unless otherwise expressly agreed in writing in the Order. ## 21. Force majeure Neither party shall be liable for failure to perform an obligation caused by circumstances beyond that party's reasonable control, such as war, pandemic, natural disaster, labour dispute, decisions by public authorities, power, network or cloud outages, cyberattacks, or failure by an essential subcontractor. Payment obligations are not excused by force majeure. If the impediment lasts for more than sixty days, either party may terminate the affected part of the agreement without liability for damages. ## 22. Consequences of termination and exit Upon termination, access to Hasty Workspace ceases and unused credits expire without refund. The Customer shall pay for all work performed up to termination as well as any remaining minimum commitments. The Supplier shall provide the material to which the Customer is entitled under clause 12, provided that all invoices have been paid. Handover of source files, accounts, documentation or migration support beyond export from Hasty Workspace is billed on a time-and-materials basis. ## 23. Notices, assignment and amendments Notices shall be given in writing by email to the addresses provided by the parties and are deemed received on the following Business Day. The Customer may not assign the agreement without the Supplier's written consent. The Supplier may assign the agreement within its corporate group or in connection with a transfer of business. The Supplier may amend these terms with thirty days' written notice. Amendments apply prospectively. If an amendment materially worsens the Customer's position, the Customer may terminate the affected service with effect from the date the amendment takes effect; otherwise the amendment is deemed accepted. If the Supplier in an individual case allows later payment, moves invoicing, permits the transfer or advance use of credits, or refrains from enforcing a particular right, this does not in itself amend any other provision of the agreement and does not constitute a waiver of that right for the future. An expressly agreed deviation applies only to the scope and period the agreement covers. If any provision is held invalid, it shall be replaced by a valid provision that most closely reflects its intended purpose, while the remaining provisions continue to apply. Provisions on payment, intellectual property rights, confidentiality, liability, indemnity and dispute resolution survive termination of the agreement. The Swedish version of these terms is the governing version. Other language versions are provided for convenience and have no independent legal effect. ## 24. Governing law and disputes The agreement is governed by the substantive law of Sweden, without regard to its conflict of law rules. The parties shall first attempt to resolve any dispute through negotiation at operational level and thereafter at management level for thirty days. If the dispute remains unresolved, it shall be settled by the general courts of Sweden, with the Stockholm District Court as the court of first instance, unless the parties have agreed in writing to arbitration. The Supplier may always bring proceedings for an undisputed, due debt before a court or through summary payment proceedings (betalningsföreläggande). ## Appendix A. Service schedules - Subscription (CaaS): monthly allocation of credits, queue with ongoing prioritisation, rollover of at most one month's allocation, tool and AI consumption deducted against credits in accordance with clause 8. - Credit Package: prepaid credits without reserved capacity, validity period as stated in the Order, tool consumption deducted against the package's credits, no repurchase. - On-demand: work is billed per actual time spent in fifteen-minute increments commenced at the applicable hourly rate, and all External Costs including AI, tool and licence costs are added to the invoice. - Fixed Project: fixed price and milestones as set out in the Order, defined scope, changes handled as a change request and billed separately. - Branding and identity: grant of rights in accordance with clause 12, font and image licences entered into in the Customer's name and paid for by the Customer. The Customer is responsible for final factual, rights, regulatory and publication review. The Supplier is not liable for outcomes or claims arising from the Customer's publication, use or modification of a deliverable. - Content and production: the Customer is responsible for final factual, rights, regulatory and publication review. The Supplier is not liable for outcomes or claims arising from the Customer's publication, use or modification of a deliverable. - Web and development: delivery in the agreed environment, operation and maintenance included only under a separate order, third-party platform terms apply. The Customer is responsible for final factual, rights, regulatory and publication review. The Supplier is not liable for outcomes or claims arising from the Customer's publication, use or modification of a deliverable. - Maintenance and security: agreed measures within the agreed time window, no guarantee against breaches or downtime. - SEO, AEO and GEO: the work concerns measures and recommendations, not outcomes or rankings, and is affected by third-party algorithms. The Customer is responsible for final factual, rights, regulatory and publication review. The Supplier is not liable for outcomes or claims arising from the Customer's publication, use or modification of a deliverable. - AI and automation: human review prior to delivery, consumption handled in accordance with clause 8. The Customer is responsible for final factual, rights, regulatory and publication review. The Supplier is not liable for outcomes or claims arising from the Customer's publication, use or modification of a deliverable. - Hasty Workspace: licence during the term of the agreement in accordance with clause 14, usage metrics are binding between the parties, export available for thirty days after termination. --- ## Kontakt - Allmänna frågor: hej@hasty.se - Offert och nya uppdrag: christian@hasty.se - Telefon: 08-480 04 706 (+46 8 480 04 706) - Besöksadress: Bjurholmsplan 24, 116 63 Stockholm, Sverige - Kontaktsida: https://hasty.se/en/kontakta-oss - Personlig service (formulär): https://hasty.se/en/boka-demo - Juridisk avtalspart: Norrhavet Group AB, org.nr 559258-3792, Stockholm, Sverige. - Priser och kalkylator: https://hasty.se/en/priser ## Site maps for agents - https://hasty.se/llms.txt - https://hasty.se/llms-full.txt - https://hasty.se/agents.md - https://hasty.se/sitemap.xml Hasty is a brand owned by Norrhavet Group AB (org.nr 559258-3792), Sweden.