# What can we help you with? > Answers about choosing Hasty, getting started, planning work, managing credits, and reaching a person. Human view: https://hasty.se/en/hjalpcenter Agent view: https://hasty.se/en/hjalpcenter.md Languages: sv=https://hasty.se/hjalpcenter | en=https://hasty.se/en/hjalpcenter | no=https://hasty.se/no/hjalpcenter | da=https://hasty.se/da/hjalpcenter | fi=https://hasty.se/fi/hjalpcenter ## Choosing Hasty Models, pricing, and fit. - [Which payment model suits us?](https://hasty.se/en/hjalpcenter/vilken-modell-passar-oss) — Choose a subscription for ongoing capacity, a credit pack for a defined need, and on-demand when scope is still uncertain. - [What can Hasty produce?](https://hasty.se/en/hjalpcenter/vad-kan-hasty-producera) — Hasty brings strategy, design, web, content, photo, film, marketing, SEO and AI-related production into one team. - [When does Hasty fit better than hiring?](https://hasty.se/en/hjalpcenter/hasty-eller-anstalla) — Hasty fits when you need several skills, variable capacity or a faster start without building a full in-house production team. - [How does Hasty work for agencies?](https://hasty.se/en/hjalpcenter/hasty-for-byraer) — Agencies can use Hasty as flexible production capacity, visibly or white-label, while retaining strategy and the client relationship. - [What does leadership gain from Hasty?](https://hasty.se/en/hjalpcenter/hasty-for-ledningen) — Leadership gets clearer cost visibility, broad expertise and less dependency on individuals or many suppliers. - [Can we start with a limited need?](https://hasty.se/en/hjalpcenter/prova-innan-beslut) — Yes. A credit pack or on-demand work can suit a limited need; use the calculator or personal service to choose the right setup. ## Getting started From chosen setup to first prioritised brief. - [How to get started](https://hasty.se/en/hjalpcenter/komma-igang) — Once the setup is chosen, you receive access to Hasty Workspace, an introduction, and a direct route to the team. - [What happens after we choose a setup?](https://hasty.se/en/hjalpcenter/vad-hander-efter-kop) — You get a shared kickoff, access to Hasty Workspace and help prioritising the first brief. - [Who needs to join the kickoff?](https://hasty.se/en/hjalpcenter/vilka-behover-delta) — Include the person who prioritises work, relevant requesters and whoever approves deliveries and factual claims. - [What should our first brief include?](https://hasty.se/en/hjalpcenter/forsta-briefen) — Describe the goal, audience, channel, format, deadline, existing material and who makes the decision. - [How do we bring in existing material?](https://hasty.se/en/hjalpcenter/flytta-in-material) — Gather brand files, templates, tone of voice, previous production and access details, then share them through the agreed secure channel. - [Can several teams start at the same time?](https://hasty.se/en/hjalpcenter/starta-flera-team) — Yes, but appoint shared prioritisation owners so the queue, decisions and feedback remain clear. ## Briefing and prioritisation Keep the queue clear and production moving. - [Write a brief that can start immediately](https://hasty.se/en/hjalpcenter/skriva-en-bra-brief) — A useful brief covers the goal, audience, format, deadline or priority, and the references the team should use. - [How prioritisation and capacity work](https://hasty.se/en/hjalpcenter/prioritering-och-kapacitet) — You prioritise one shared queue; the team works through the most important task within available capacity and plans larger deliveries with you. - [Can we submit several briefs at once?](https://hasty.se/en/hjalpcenter/flera-briefer) — Yes. Add the needs and prioritise them clearly; the team works according to the agreed capacity and order. - [Can we change priorities?](https://hasty.se/en/hjalpcenter/andra-prioritering) — Yes. Update priorities in Workspace and align urgent changes with your contact so the consequences are clear. - [How is an urgent task handled?](https://hasty.se/en/hjalpcenter/bradskande-uppgift) — Mark the need clearly and contact the responsible person. Hasty assesses what can be reprioritised within available capacity. - [Who in our team can submit requests?](https://hasty.se/en/hjalpcenter/vem-far-bestalla) — You decide who can brief, prioritise and approve. Clear ownership reduces waiting time and conflicting instructions. ## Delivery, feedback, and files Review, change, approve, and find material. - [Feedback, changes, and versions](https://hasty.se/en/hjalpcenter/feedback-och-versioner) — Keep feedback in the delivery's Workspace thread, make it specific, and state what matters most. - [Files, ownership, and third-party licences](https://hasty.se/en/hjalpcenter/filer-och-rattigheter) — Deliveries and available source files are gathered in Workspace. Rights are governed by the agreement, while third-party assets may have separate licence terms. - [What is included in a delivery?](https://hasty.se/en/hjalpcenter/vad-ingar-i-leverans) — The delivery follows the approved brief and may include finished assets, agreed formats and editable source files where relevant. - [How should we give feedback?](https://hasty.se/en/hjalpcenter/samla-feedback) — Collect clear, agreed feedback in one place and connect each comment to the goal, content or execution. - [Can a delivery be adapted to more formats?](https://hasty.se/en/hjalpcenter/nya-format) — Yes. State channels, dimensions and variants in the brief so the team can assess scope and credits before production continues. - [Who approves a delivery?](https://hasty.se/en/hjalpcenter/godkanna-leverans) — The customer appoints approvers and is responsible for final checks of facts, rights and publication decisions before use. ## Credits, capacity, and pricing Understand work units, scope, and payment models. - [How credits work](https://hasty.se/en/hjalpcenter/credits) — Credits are work units that make different production types comparable and help you prioritise capacity. - [What is a credit?](https://hasty.se/en/hjalpcenter/vad-ar-en-credit) — A credit is a shared unit of work that makes different production types comparable and helps you plan capacity. - [How are credits calculated for a task?](https://hasty.se/en/hjalpcenter/hur-beraknas-credits) — Scope, complexity, format and number of variants affect the estimate. The calculator gives an indication before the setup is confirmed. - [Do credits end our subscription?](https://hasty.se/en/hjalpcenter/credits-och-abonnemang) — No. Credits describe capacity and usage; the subscription follows its contract and notice periods regardless of the credit balance. - [What if we need more capacity?](https://hasty.se/en/hjalpcenter/mer-kapacitet) — Contact Hasty to reprioritise or assess a larger subscription, credit pack or on-demand effort. - [How do we compare the cost with alternatives?](https://hasty.se/en/hjalpcenter/jamfora-kostnad) — Compare the full need for expertise, management, tools and actual production capacity — not only an hourly rate. ## Account, team, and billing Changes, invoices, contract term, and notice. - [Change or end a subscription](https://hasty.se/en/hjalpcenter/andra-eller-avsluta-abonnemang) — Plan changes are agreed with your team for a future period. Cancellation must be explicit and carries three calendar months' notice under the general terms. - [Invoice questions and account changes](https://hasty.se/en/hjalpcenter/fakturafragor) — Send invoice questions and account changes to hej@hasty.se, including the company name and invoice number when available. - [How do we add a team member?](https://hasty.se/en/hjalpcenter/lagga-till-teammedlem) — Contact your responsible person with the name, role and desired access. Do not share passwords or sensitive personal data. - [Are billing period and contract term the same?](https://hasty.se/en/hjalpcenter/faktureringsperiod-avtalstid) — No. The billing period controls when you are invoiced; the contract term controls how long the agreement runs. Read the order and terms together. - [What notice period applies?](https://hasty.se/en/hjalpcenter/uppsagningstid) — The general notice period is three calendar months. Always check your order and any individually agreed exceptions. - [How do we change company or billing details?](https://hasty.se/en/hjalpcenter/andra-foretagsuppgifter) — Contact Hasty before the next invoice and state what must change and which company or agreement it concerns. ## Security, AI, and terms Data protection, rights, licences, and responsibility. - [Security, AI, and personal data](https://hasty.se/en/hjalpcenter/sakerhet-ai-och-data) — Use the right channel for the material, minimise personal data, and always review AI-generated or regulated content before publication. - [Does Hasty use AI in production?](https://hasty.se/en/hjalpcenter/anvander-hasty-ai) — AI may be used as support when appropriate and agreed. AI, tool and credit costs are handled according to the agreed setup. - [Can we send sensitive personal data in a brief?](https://hasty.se/en/hjalpcenter/kansliga-personuppgifter) — Do not send sensitive personal data unless it has been explicitly agreed and an approved secure process is in place. - [How do third-party licences work?](https://hasty.se/en/hjalpcenter/tredjepartslicenser) — Fonts, images, music, software and other external resources may have separate licence terms and costs that require approval before use. - [Can we sign a confidentiality agreement?](https://hasty.se/en/hjalpcenter/sekretess) — Confidentiality is handled in the agreement and can be supplemented with a separate NDA when the assignment requires it. - [Who is responsible for fact-checking before publication?](https://hasty.se/en/hjalpcenter/kundens-faktakontroll) — The customer is responsible for final checks of facts, legal requirements and the decision to publish or use the material. ## Get personal help The right route for deliveries, needs, and account matters. - [Get personal help](https://hasty.se/en/hjalpcenter/fa-personlig-hjalp) — Active deliveries are handled fastest in Workspace. For new needs, invoices, or account matters, contact Hasty directly. - [Who do we contact about an active delivery?](https://hasty.se/en/hjalpcenter/kontakt-aktiv-leverans) — Use the relevant thread in Hasty Workspace first so the brief, files, decisions and history stay together. - [How do we contact Hasty about a new need?](https://hasty.se/en/hjalpcenter/kontakt-nytt-behov) — Use the personal service form, email hej@hasty.se or call. Describe the goal, timing and approximate scope. - [Who helps us with an invoice?](https://hasty.se/en/hjalpcenter/kontakt-faktura) — Contact Hasty with the company, invoice number and your question, but do not send unnecessary personal data. - [How do we apply to the partner programme?](https://hasty.se/en/hjalpcenter/partneransokan) — Complete the partner application with your offer, audience value, references and the benefit you want to give Hasty customers. Every application is reviewed individually. - [What if the answer is not here?](https://hasty.se/en/hjalpcenter/om-vi-inte-hittar-svar) — Search with a simpler term or choose the closest category. If you still cannot find it, use the form, email or phone for personal help. --- ## Kontakt - Allmänna frågor: hej@hasty.se - Offert och nya uppdrag: christian@hasty.se - Telefon: 08-480 04 706 (+46 8 480 04 706) - Besöksadress: Bjurholmsplan 24, 116 63 Stockholm, Sverige - Kontaktsida: https://hasty.se/en/kontakta-oss - Personlig service (formulär): https://hasty.se/en/boka-demo - Juridisk avtalspart: Norrhavet Group AB, org.nr 559258-3792, Stockholm, Sverige. - Priser och kalkylator: https://hasty.se/en/priser ## Site maps for agents - https://hasty.se/llms.txt - https://hasty.se/llms-full.txt - https://hasty.se/agents.md - https://hasty.se/sitemap.xml Hasty is a brand owned by Norrhavet Group AB (org.nr 559258-3792), Sweden.